Contact information

Last updated: 28 October 2025

At Magnolia Parke, we value open and clear communication with our customers. This Contact Information Policy explains how you can reach us, how we handle inquiries, and what you can expect when contacting us.

1. How to Contact Us

For any questions, feedback, or concerns regarding our products or services, you may contact us via:

We aim to respond to all inquiries within 2 business days.

2. Purpose of Contact Information

The information you provide when contacting us (e.g., name, email address, order number, message) is used to:

  • Respond to your inquiries promptly and accurately

  • Address any concerns regarding orders, shipping, or products

  • Improve our services and customer experience

We will not sell, trade, or share your contact information with third parties for marketing purposes.

3. Professional Email Policy

To ensure a consistent and professional experience, all customer inquiries should be directed to our official email:
admin@magnoliaparke.com.au

  • Emails sent to this address are monitored and responded to promptly by our team.

  • Please do not send sensitive personal information outside this channel.

4. Response Times

While we strive to respond within 2 business days, response times may vary during peak periods or holidays. We appreciate your patience.

If you have an urgent matter regarding an order, please include your order number in your email to help us assist you faster.

5. Security & Privacy

Any contact information you provide will be handled in accordance with our Privacy Policy. Your personal information is protected and will only be used to respond to your inquiry or improve our service.

6. Changes to this Policy

Magnolia Parke reserves the right to update or modify this Contact Information Policy at any time. Changes will be posted on this page, and the “last updated” date will be revised.